Conversations can quickly and unexpectedly become heated. Stop, drop, and listen when a discussion flares up.
Think Like a Facilitator
For more productive discussions, approach contentious conversations like a professional facilitator. Four tips show you the way.
Digging In
Communication falters when people dig in to mutually exclusive positions. Three tips can help restart a stalled conversation.
Avoid Zombie Interactions
Don’t stumble your way through Zombie interactions. Enliven your conversations and increase your well-being with a simple daily exercise.
I Get What You’re Saying
It’s not communication until the other person understands your message. Restate, explain, and clarify until that happens.