Apologies are easy to construct, but hard to render. Three tips will help you say “I’m sorry” more often when you should.
Apologize Early, But Not Necessarily Often
Apologies are powerful tools for correcting communication errors, but not all apologies are created equal. Seven tips will give your apologies the best chance of acceptance and success.
Calm After the Storm
Effective communicators know how to restore peace and harmony following conversations that go poorly. Negative incidents can do serious relational damage and make future conversations even more challenging. To recover from conversational trouble and protect against lasting damage to your