Difficult people make communication tough and unenjoyable. Five ideas will give your interactions with difficult people a better chance of success.
Conversational Hokey Pokey: From Awkwardness to Rhythm
Awkwardness is common at the start of conversations, and makes people want to head for the exits. Follow these six tips to establish a smooth conversational rhythm and keep people talking with you.
Communication Crickets
Most people have a strong inclination to fill conversational gaps with words. That can be a big mistake because silence provides three major relational benefits.
Communication is our Trusty Change Agent
When we change our communication, we change the way that people interact with us. This is one of communication’s most useful properties, but conditions apply. Read on for more.
Walking the Line Between Feedback and Criticism
Incident-based negative feedback can help improve work performance, but delivering negative feedback is tricky because people instinctively hate criticism. Five guidelines can help prevent your valuable feedback from getting tuned out as criticism.