Remember the acronym GAS to prepare for important conversations: identify your Goal, incorporate areas of Agreement, and know when to Stop. If the conversation matters, prep on the GAS.
Quitting Time
Getting what you want in a conversation is tricky business because resistance is endemic to strategic communication. It is essential to know when to pull back from a conversation that is floundering in order to conserve your goodwill, prevent relational damage, and allow your goal to survive for another day.